Faqs

A 50% deposit is required at the time of booking, online or over the phone with our Event Coordinator. You pay the second half on the day of the event.

We require one week’s notice for a full refund. Parties may be rescheduled at any time before the party, but the deposit will not be refunded for parties cancelled within one week.

Yes. You can find a link to the evite in your email confirmation or by logging into your account.

No. You are welcome to bring goodie bags but we asked that you not hand them out until the end of the party so kids are not jumping with candy.

Yes. We charge $4 per jumper per 30 minutes.

All jumpers AND observers need a signed waiver. Electronic waivers are active for 1 year. If under age 18, the waiver must be signed by a parent or legal guardian. Waivers can be completed online [...]

No outside food or drink is allowed with the party packages, except for the cake. However, we do have an outside food fee of $75. If you prefer to bring food or drink from the outside as opposed [...]

Yes. We provide plates, cups, napkins and utensils for all guests. They are white. You are welcome to bring themed paper goods of your own if you like.

Your party host will ensure your room is set up with plates, cups, napkins and utensils. They will assist with the cake and decoration set-up, help serve food and beverages during the time in the [...]

The party area is available for the duration of the party. You are NOT able to get in early. If your party is from 12pm-2pm, you will have the area starting at 12pm. Please note, the guests jump [...]